Refund policy

Zero Beauty Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

Eligibility for Return

To be eligible for a return, your item must be:

  • In the same condition that you received it — unopened, unused, and with all tags attached.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

If 7 days have passed since you received your parcel, unfortunately, we cannot offer you a refund or exchange.

How to Start a Return

To start a return, please contact us at support@zerobeauty.pk or call 0370-3770775.
Please send all return packages to the following address:

Zero Beauty Returns Department
Address: House No. 125-C, Madina Town, Faisalabad, Pakistan
Email: support@zerobeauty.pk
Phone: 0370-3770775

Once your return is approved, you’ll receive a return shipping label and clear instructions on how to send your package.
Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at support@zerobeauty.pk or 0370-3770775.
Our team will review the issue promptly and arrange a replacement or refund.

Exceptions / Non-Returnable Items

Please note that certain products cannot be returned, including:

  • Opened or used personal care and beauty products

  • Items purchased during sale promotions

  • Gift cards and custom/personalized orders

If you have any doubts about a specific product, please get in touch before purchasing.

Exchanges

The fastest way to receive a replacement item is to return your current item and, once approved, place a new order for your desired product.

Refunds

Once your return is received and inspected, we’ll notify you about the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.

Please keep in mind that banks and credit card companies may take additional time to reflect the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@zerobeauty.pk